Maryam and Mom allows customers to return defective products. The items should be in original condition (unwashed, new, unworn, unaltered, and unstitched) with original tags and packaging.

To be eligible for returns, the customer should contact our customer service. You can email us at info@maryamandmom.com. If you want to make a return, you will need to provide the online order ID. You must also describe the defect within 7 days of receiving your product.

When you return an item, you must choose a replacement. You can choose your replacement product from the items available at Maryam and Mom. Whether you will get a replacement, an exchange, or a full refund will depend on the circumstances. 

Whatever charges are associated with the return of a defective item are the sole responsibility of Maryam and Mom. It will not put pressure on the customer.

The invoice is useful. When you want an exchange, you must send the product and invoice to Maryam and Mom Head Office at your own expense. Moreover, the delivery charges for the exchanged item will be borne by the customer.

Products on sale cannot be exchanged or returned. This policy is applicable to local orders only.

Please note that duty and customs charges are not payable by the brand.

Refund or Exchange

If you want to claim an exchange or want a refund, fill out this Refund & Exchange Form.

Cancellations

To cancel your order, use the Order ID and send an order cancellation request to info@maryamandmom.com.

Note: Customers can not cancel after 24 hours of placing the order or once an order has been dispatched.

Custom Order Policy

Maryam and Mom offers you custom orders tailored to your needs and specifications. Keep in mind the following list regarding custom orders:

• Custom Orders: Anything that is made according to your requirements is a custom order. Anything that you buy from our product list is a normal order. Custom orders have special materials, dimensions, and customizations that you decide.
• Non-Refundable: Because a custom order is for you only and not for any other customer, we can not refund it. All sales regarding custom orders are final.
• Non-Returnable: You can not return custom orders. It is imperative that you correctly double-check your given specifications before placing your order.
• Order Confirmation: We will send you a confirmation email with your given specifications attached. Review that email to ensure that all your details are correct.